Frequently Asked Questions
Everything you need to know about shopping with Wilfa
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $50. Standard delivery typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do your products come with a warranty?
Yes, all Wilfa products are covered by a 2-year limited warranty against manufacturing defects to ensure you receive the highest quality items.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.