Returns & Exchanges
At Wilfa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused products in their original packaging. Our goal is to make the return process as seamless as possible to ensure your shopping experience remains exceptional.
Initiate Your Return
Log into our online return portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original condition and include all manuals and accessories to ensure a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing